You are here: Canadian Council of Better Business Bureaus Information and Facts
You are here: Canadian Council of Better Business Bureaus Information and Facts
The Better Business Bureau movement started in the United States in 1912 and in Canada in 1935. Today under the Council of Better Business Bureaus Inc. of Arlington, Virginia, there are over 150 bureaus in Canada, The United States and Puerto Rico.
The Canadian Council of Better Business Bureaus (CCBBB), established in June of 1966, is the coordinating and licensing body of the Better Business Bureau (BBB) system in Canada. The BBB system is a public service agency financed by the private business sector with the local Bureaus across Canada serving as the action arm of the BBB system.
In promoting high ethical standards of business practice, the BBB system serves as a vehicle through which the business community manifests its concern for sound consumer relationships and provides a platform for national and local business on matters of business-consumer policy.
The fourteen Bureaus in Canada are located in the following cities (listed from Western to Eastern Canada):
If you want to register a complaint against a company or inquire about a company, you must contact the Better Business Bureau serving that area, as the Canadian Council of Better Business Bureaus does not have information on companies. Now, all the Better Business Bureaus in Canada have reports on companies available online - please follow this link for online reports.
Our vision is to be the pre-eminent source of information relating to ethical business and advertising practices and to be a major provider of marketplace dispute resolution services.
Our mission is to promote and foster the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence.
Our goals include the following strategic directions for the Better Business Bureau system as a team of professionals and volunteers, united by our commitment to our common vision, mission and values:
To accomplish our mission, we commit to the values of Excellence, Integrity, Teamwork, Trust, Respect and Accountability to guide all of our decisions and behaviour, with each other and with all those we serve.
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