You are here: Top Ten Inquiries and Complaints for March 2002 from the CCBBB

PRESS RELEASE

Canadian Council of Better Business Bureaus

OTTAWA - (April 29, 2002) - Canadian consumers showed a keen interest in computer sales and services during March and complained most about sales, services, and repairs by new and used auto dealers. The findings are based on an analysis of inquiry and complaint reports received by the Canadian Council of Better Business Bureaus.

Monthly reports from the 14 Better Business Bureau offices are combined to create a national trend that lists the top 10 types of consumer inquiries and complaints. The information provides a helpful measurement tool for the Canadian business economy, according to Bob Whitelaw, President and CEO of the Ottawa-based Council. The top 10 list of inquiries to the Better Business Bureaus indicates consumer thinking on current and planned purchase decisions, while the complaint list points to areas where businesses can work towards improving their customer service, says Whitelaw.

During March, Better Business Bureaus responded to consumer calls with 163,000 instances of service and provided consumers with 73,311 business reliability reports. Access to 24 hour on-line reports are not counted in the current figures, although more than 500 average daily visits are made to the Council’s website.

Top 10 inquiries for March 2002

1. Computer sales and services
2. Roofing and guttering
3. Work-at-Home projects
4. Auto dealers new and used
5. General contractors
6. Moving and storage
7. Auto repairs and service
8. Home builders
9. Insurance companies
10. Multi-level selling

Top 10 complaints for March 2002

1. Auto dealers new and used
2. Auto repair and service
3. Computer sales and service
4. Home furnishings
5. Moving and storage
6. Electrical contractors
7. Furniture dealers
8. General contractors
9. Remodelling/renovations
10. Telephone companies

The Better Business Bureau promotes and encourages the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. Consumer information is available at the Council’s website ccbbb.ca.

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